Details of the new photocard number should be included in the application. A passport style photo will be required to enable the ticket office to issue a replacement photocard. If your photocard has also been lost/stolen this will need replacing prior to submitting a duplicate season ticket request. The ticket office will provide a payment receipt for the administration fee and issue a duplicate application form. This needs to be paid at the ticket office when the request for a duplicate ticket is made. This is not currently available to report this online.Ī non-refundable administration fee of £20 is payable for each duplicate application. Please report a lost or stolen season ticket valid for one month or longer to a staffed Great Northern, Southern or Thameslink Railway ticket office as soon as possible to arrange for a duplicate season ticket application form to be issued. There is a £10 charge and the refund process can take up to 28 days to complete. Refunds are made in the same way you paid for your ticket - if you bought it with a debit or credit it will be paid in to the same account. Refunds are not given for time periods of non-use (except for a minimum period of four weeks continuous sickness) when travel is subsequently resumed.
Refunds on duplicate Season tickets can be processed, however, some additional checks are undertaken to validate the claim. cheaper than those who are buying weekly tickets), but then hand it in part way through the life of the ticket and be given a refund as if they had paid the higher rate. We don't give pro-rata refunds because it would mean that customers could buy an annual Season ticket at a discount, travel at the discounted rate (i.e. Refunds are worked out from the date you hand the ticket in and are the difference between what you originally paid and what you would have paid for a Season ticket (or combination of tickets) ending on that date. To claim a refund for your unused day passes log in to your account at Gatwick Express, Great Northern, Southern or Thameslink and go to the ‘Manage my tickets / refund’ section. Smartcard tickets have the option to self-serve refunds if the ticket is still within the 28-day validity period. Refunds are available from ticket offices.
Therefore, there may not always be a value remaining. Any refund is calculated from the date you surrender your Season Ticket and will be the difference between the price you paid and the cost of a ticket or tickets for the period for which you have actually used the ticket up to and including the date a refund is requested (or day passes used). You are entitled to a refund of your season ticket within the validity of the ticket.
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